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Looking to TRADE UP to a better opportunity?Hi Techis looking for a self-motivated individual with a positive attitude to join our growing and dedicated HVAC Service Team. HVAC Service Technicians are paid hourly plus commission.
Why join our team:
We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.
- Uncapped Pay Potential
- Medical, Prescription, Dental, Vision Insurance
- Disability and Term Life Insurance
- Matching 401(k)
- On-going training & development and growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
What you will do:
- Diagnose and repair HVAC and refrigeration equipment
- Present recommendations for new equipment and provide value to customer
- Demonstrate effective problem-solving skills
- Prioritize customer service and satisfaction
- Attend periodic company or manufacturer training
- Participate in safety training and adhere to all safety policies and procedures
- Consistently work with and handle at least 50lbs
Who you are:
- HVAC Journeyman license required.
- 3+ years of HVAC experience
- HVAC degree or equivalent field experience with certification from a technical/trade school
- Valid driver’s license with clean motor vehicle record
- Ability to handle heavy equipment
Who weare:
We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k). With no salary cap, your effort determines your paycheck! Many of our technicians earn more than $100k/year!
If we sound like a company you want a long-term career with, apply today!
We are an Equal Employment Opportunity Employer
Job Type: Full-time
Salary: $50,000.00 - $100,000.00 per year
Benefits:
- Matching 401(k)
- Health Insurance
- Dental and Vision Insurance
- Life and Disability Insurance
- Paid Time Off
- Ongoing Training and Development
Ability to commute/relocate:
- LOCATION: Reliably commute or planning to relocate before starting work (Required)
Experience:
- HVAC Service: 3+ years (required)
- License/Certification:
Journeyman License required
Work Location: In person
Customer Service Representative
Can you have stability and opportunities for career growth? Can you enjoy being in a small business environment, while also having the tools and resources of a network of companies and professionals with decades of success? Can you be in a recession resistant, truly essential business and use your excellent customer service skills to help provide top notch customer experience?
Yes, you can!
Job Summary
You will be responsible for quickly answering inbound calls from existing and potentially new customers. You will use your experience and training to ensure that these customers are set up with appointments with the right technician at the right time for the customer and the business through high quality interactions. You will use your empathy skills to show our customers how important their issue is to our team and resolve their concerns. You will also be responsible for educating customers on what to expect from our services and offerings such as membership plans.
In addition to inbound calls, you will be responsible for making outbound calls to existing customers. These interactions will ensure our customers are well informed of opportunities going on within the company such as upcoming appointments and deals as well as setting up new appointments for customers with membership plans.
You will receive training in business knowledge, processes, and suggested verbiage to ensure you are successful. You’ll be responsible for customer service metrics such as quality interactions, booking appointments, and setting up new membership plans. Your team leader will provide coaching and training to ensure you have all the tools you need to be a top-notch teammate!
That is a lot! So, to do all of this, you will need to bring your experience, great customer service skills, and competitive spirit to drive the business forward with new bookings, new memberships, and satisfied customers.
Interested? This role will be filled soon, so read on and if you qualify and have passion to excel – let us know!
Responsibilities:
- Take inbound calls from new and existing customers to answer questions and resolve issues.
- Make outbound calls as needed to ensure the technician’s schedules are full
- Book appointments for the right tech at the right time for the customer and the company, overcoming objections as needed.
- Provide a great phone experience during customer interactions
- Resolve and deescalate customer concerns
- Educate customers on the value of membership plans and assist them in signing up
- Achievement of monthly customer service key performance indicators
Qualifications:
- Job location: Edmond, OK
- High school diploma or equivalent
- 2 years of customer service experience, call center experience preferred
- Service Titan experience (preferred, but does not disqualify)
- Experience with HVAC, Plumbing, and Electrical trades (preferred, but does not disqualify)
- Strong communication skills, both written and verbal
- Demonstrated de-escalation, overcoming objections, and multitasking skills
- Desire to learn and grow
- Ability to work well with individually and in group settings
- Reliable transportation
Compensation
- $14 - $20 per hour depending on experience
- A full suite of benefits including Medical, Dental, Life, Vision and other insurance
- 401(k) with an excellent match, up to 4%
- The opportunity to make a difference
We are an Equal Opportunity Employer
Looking to TRADE up from a job to a career? Hi Tech is looking for a Plumbing Apprentice! This position pays weekly, starts out hourly and gives you the change to grow into commission.
Why join THIS team:
- Medical, Prescription, Dental, Vision
- Disability & Term Life Insurance
- Matching 401k benefits
- On-going training & development, & growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
Looking to TRADE up to a better opportunity? Hi Tech is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Plumbing Team. Our plumbers make an average annual pay of $90,000 to $150,000.
Why join THIS team:
- Medical, Prescription, Dental, Vision
- Disability & Term Life Insurance
- Matching 401k benefits
- On-going training & development, & growth opportunities
- Paid Holidays
- Paid Time Off (PTO)